Article 1 – Purpose
These Terms and Conditions of Sale govern the services provided by Chantal Marino, CM Signatures, an independent Executive Coach and Mentor based in Geneva.
The services include, in particular :
Article 2 – Scope of application
These Terms and Conditions apply to individual clients as well as companies, institutions and organisations that use the services provided by CM Signatures.
Any engagement constitutes acceptance of these Terms and Conditions.
Article 3 – Services
Each coaching, mentoring or advisory engagement is subject to a prior agreement specifying its objectives, duration, arrangements and fees.
Services may be delivered in person or remotely.
Article 4 – Fees
Fees are communicated before any services are undertaken. They may be agreed on the following basis :
Unless otherwise specified, all fees are expressed in Swiss francs (CHF).
Article 5 – Invoicing and payment
Invoices are payable within 30 days.
In the event of late payment, the service provider reserves the right to suspend services until payment has been received.
Article 6 – Cancellation or rescheduling
Sessions may be rescheduled without charge up to 48 hours before the scheduled appointment.
After this deadline, the session remains payable, except in exceptional circumstances agreed between the parties.
Services delivered to companies and organisations may be subject to specific conditions set out in the relevant quotation or contract.
Article 7 – Confidentiality
All exchanges taking place within coaching, mentoring and advisory engagements are strictly confidential.
Services are provided within a professional and ethical framework based on respect for individuals and professional integrity.
This confidentiality obligation also applies to information shared by client organisations. All services, individuals involved and information exchanged are subject to strict confidentiality.
Reports, assessments and diagnostic findings are communicated in accordance with professional assessment methodologies.
Personal information shared during coaching and mentoring programmes is not included in reports.
Article 8 – Nature of Coaching and Mentoring Services
Coaching is a professional development process designed to encourage reflection, strengthen competencies and support clients in developing their autonomy.
Mentoring involves sharing knowledge, experience and professional expertise, enabling individuals to develop their own understanding and integrate this learning appropriately into their professional context and practice.
The service provider undertakes to exercise appropriate professional care and diligence but does not guarantee any specific outcome.
Clients remain fully responsible for their decisions and their implementation.
Article 9 – Intellectual Property
All training materials, tools, questionnaires, exercises and documents provided to clients remain the exclusive property of the service provider.
They may not be reproduced, distributed or used for commercial purposes without prior written authorisation.
Article 10 – Data Protection
Personal data is processed solely for the purposes of the professional relationship, administrative management and the monitoring of coaching, mentoring and advisory engagements.
Personal data is neither sold nor disclosed to third parties without a legal basis or the client’s consent.
Article 11 – Applicable law and jurisdiction
These Terms and Conditions of Sale are governed by Swiss law.
Any dispute shall fall within the jurisdiction of the courts of the Canton of Geneva, subject to any mandatory legal provisions.